CLOUD INNOVATIONS is a company engaged in the business of providing a subscription-based online platform for brands and influencers to connect and collaborate with each other, under the brand and style name of “Solebs” having its registered office at 354, Second Floor, Mughal Canal, Karnal, Haryana-132001, India (“hereinafter referred to as “Solebs”, “we”, “our”, “us” and “Company”).
This cancellation and refund policy (“Policy”) constitutes the terms and conditions concerning the cancellation of the subscriptions taken by the Users and subsequent refunds (if applicable) on the Platform. The Policy along with the "Terms of Use”, the “Privacy Policy”, the “Pricing Policy" and such other policies as may be applicable collectively constitute a binding agreement between the User and the Company (“Agreement”).
Unless otherwise specified, the capitalized terms used in this Policy will bear the same meanings as ascribed to them in the Agreement. In the event of a conflict between this Policy and the Terms of Use or any agreement, with respect to the cancellation and refund method provided by the Company, the terms of this Policy shall prevail.
Cancellation
By registering and creating an account with us, you are entitled to avail or render the Services through the use of the Platform and subsequently, upon opting for a subscription plan, you will be entitled to enjoy premium access on the Platform during the term of a subscription associated with your account. You may cancel the subscription linked to your account in full, by logging in to your account on the Platform, subject to your acknowledgement and agreement that:
- In the event that you cancel the subscription linked to your account, the premium access associated with it will be ceased permanently by virtue of which if you wish to use the Platform in future, you will be required to opt for a fresh subscription in order to enjoy the premium access to the Platform; and
- In the event, you cancel the subscription associated with your account or the Automatic Payment is declined for any reason including without limitation, expiry of your credit/debit card, the subscription will not be auto renewed and shall automatically stand cancelled. In such a scenario, you will be required to make separate payments, in accordance with the terms of our Pricing Policy, for a new term of subscription in order to continue using the benefits associated with such subscription. The new subscription opted by you shall begin from the date on which the payment for such subscription has been successfully remitted from your selected payment source.
The request for cancellation of your subscription must be made at least 48 (forty-eight) hours prior to the date of Auto-Renewal through the option provided under the Profile Settings or by contacting our customer care team at info@solebs.com. Such cancellation shall become effective immediately upon receipt of your email provided the request has been made within the time stipulated hereinabove.
Conditions for Refund
The Company does not assure a refund for the cancellation of the subscription. However, the refunds may be granted, on a case-to-case basis and at Company’s sole discretion, in the event, there has been a case of an Auto-Renewal, upon receiving a written refund request from the User stating sufficient reasoning for the Company to consider such request. In order to be eligible for such refund, a request must be made within 7 (seven) days after the date of such Auto-Renewal, by contacting our customer care at info@solebs.com. The User, within 3 (three) business days, will receive a response email as to whether the refund request has been accepted or rejected (without assigning any reasons) by the Company.
In the event a refund has been approved by the Company, it may take up to 10 (ten) business days for the Company to initiate the refund to the original payment source of the User through which the payment at the time of subscription was made. For the avoidance of any doubt, it is clarified that the Company does not offer any sort of refunds to the Users during the term of the subscription linked to the User’s account.
The Company may amend this Policy at its sole discretion from time to time. By continuing to use the Platform, the User consents to the amended terms of this policy.